Resume

WORK EXPERIENCE

Artisan Learning | Developer

February 2024–Present

• Create multimedia learning experiences in accordance with WCAG standards using development tools such as Articulate Storyline and Rise, TechSmith's Camtasia, and Adobe Illustrator, Photoshop, and Acrobat 

• Conduct thorough QA tests, looking for text formatting, accessibility, and functionality issues; communicate issues to team members clearly and concisely

• Collaborate with high-profile brands such as Tiffany & Co., the IMF, the Association for Talent Development, Goodwill, Red Cross, AARP, and Lenovo; work within the confines of their style and branding guides; create content that reflects the brands' core values

• Develop projects for multiple clients simultaneously; communicate billable hours, project statuses, challenges, and risks to stakeholders; organize project assets and files to facilitate seamless handoffs between team members

• Design and develop various internal resources, including a monthly production team newsletter, Artisan Insights, and a comprehensive Principles of Visual Design e-learning course

• Order, edit, and import SRT files for closed captions; render accurate and consistent audio transcripts

• Create SCORM packages for a wide range of learning management systems

• Facilitate the translation and localization of English courses into 14 foreign languages, including subtitles timed to audio

Sand Ridge Charter School | Educator

July 2014–June 2023

• Facilitated 5,000+ in-person, hybrid, and virtual learning experiences 

• Analyzed learner needs and leveraged performance data to design and develop 1,000+ learning experiences, including in-person, hybrid, virtual, gamified, and micro-lessons for 200+ learners

• Designed and developed 500+ objective-based assessments; evaluated performance data to inform future designs

• Simplified complex concepts into palatable, learner-centered experiences by incorporating relevant examples and scenarios for a specific group of learners

• Transitioned from in-person to virtual learning during the pandemic; mastered new platforms like Zoom and Google Classroom, adapted existing curriculum, and virtually assisted learners and families; maintained 100% student attendance

• Prioritized inclusivity and diversity by centering marginalized people and groups within learning content; stayed up-to-date with accessibility standards and practices

• Collaborated within multiple cross-functional teams, comprised of administrators, colleagues, subject matter experts, and families; presented data, findings, and deliverables

The Home Depot | Customer Service Desk Representative, Head Cashier

July 2014–June 2023

• Managed 30+ front-end employees, coordinated breaks, shift changes, and duties

• Problem-solved technical and practical issues for customers and coworkers

• Worked face-to-face with customers, providing excellent customer service and troubleshooting support

• Input customer data and order information, coordinated deliveries, and processed returns

• Communicated clearly and professionally with customers, maintaining composure and professionalism, even in moments of high stress

PROFICIENCIES

Tech 

Articulate 360: Storyline & Rise, TechSmith: Camtasia & SnagIt, NVDA screen reader, Adobe Illustrator, XD & Photoshop, Google Workspace, Microsoft Office Suite, JavaScript (basic), Vyond, Miro, Slack

Skills

End-to-end instructional design and development; storyboarding; prototyping; Storyline logic, programming, and troubleshooting; quality assurance; visual and graphic design; designing for accessibility (WCAG standards); audio, closed captions, and transcript rendering; facilitating course translation/localization; systems training

EDUCATION

Oregon State University | BS Education, BS Human Development & Family Sciences

Magna Cum Laude

Devlin Peck | Instructional Design Bootcamp (now the ID Professional Certification Program)

RECOGNITION

1st Place Winner | The eLearning Designer's Academy Design Challenge

October 2023